FAQ
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The difference between each fare is based on their validity and ticket conditions; Fare conditions should be advised while processing booking online.

Yes, you could choose your expected seat while making reservation or request at the check-in counter on your travel date.

Please email to reservations@flythaiairways.com for further supports since you can not purchase child ticket via our website without adult accompany.

Please email to reservations@flythaiairways.com we stand by 24/7.

For Domestic flights

Identity card, government official identity card with photo or passport must be presented for adults.

Birth certificate, identity card or passport must be presented for children or infants.

For International Flights

Passengers must hold passports with a validity of at least 6 months beyond their intended return date, or valid passports and visas meeting the requirements of the country visited. For visa and passport requirements, contact the Consulate or Embassy of the country you are planning to visit. A return ticket or proof of onward travel need to be presented at check-in.

Self-service check-in kiosks are available at 5 selected airports (Bangkok- Suvarnabhumi, Copenhagen, Frankfurt, London and Narita).

International flights:Check-in counters open daily between 04:30 am – 01:00 am on the following day and each flight will be closed 40 minutes before the scheduled departure time. All gates close 10 minutes before the scheduled departure time.

Domestic flights:Check-in counters open daily between 04:30 am – 10:30 pm and each flight will be closed 30 minutes before the scheduled departure time. All gates close 10 minutes before the scheduled departure time.

Please be aware that during morning and afternoon rush hours, it can often take two hours to reach the airport from a riverside hotel. Plan accordingly.

You can check your booking status directly on our website or email to reservations@flythaiairways.com

Please details in the “special request” option while making reservation online or email to reservations@flythaiairways.com at least 3 days prior to your departure date.

You will be able to select and pay for a seat on each flight leg of your journey, when your itinerary includes connecting flights or stopover.

All customers are eligible to purchase Preferred Seats, if available.

You will be received your refund amount within 30 business days depending on banking process.

Please email to reservations@flythaiairways.com for further supports since you can not purchase child ticket via our website without adult accompany.

Yes, you could choose your expected seat while making reservation or request at the check-in counter on your travel date.

In addition to checked baggage, each passenger is allowed to carry up to 7 kg of hand baggage with a maximum length 56 cm x width 45 cm x depth 25 cm. Passengers are allowed to bring the following items for free:

Handbag/wallet/purse with the maximum length 37.5 cm x width 25 cm x depth 12.5 cm, or the total of three dimensions do not exceed 75 cm with the total weight not exceeding 1.5 kgs.

Notebooks, or personal computers

Walking sticks (crutches)

Infant food

Not allowed to use the equipment/devices/travel gadgets such as personal air purifier/ionizers, seat-recline preventer, knee defender, inflight beds owned by passengers on board

All liquids, aerosols, and gels in carry-on baggage must be carried in containers with a capacity not greater than 100ml.

You can make the payment with the major credit card: Visa, Master Card, JCB or Union Pay.

Please details in the “special request” option while making reservation online or email to reservations@flythaiairways.com at least 3 days prior to your departure date.

Please email to reservations@flythaiairways.com as soon as a mistake is discovered for our support.

Please email to reservations@flythaiairways.com at least 3 days prior to your departure date.

Please see Baggage Information for more details.

Pet in passenger cabin not accepted on TG flights.

Only Dog or Cat to be accepted to some destinations due to regulations of each countries. Not applicable for Aircraft A320 due to the compartment is not designed (from the manufacturer) to accommodate live animal. Not applicable for Aircraft A320 types.

Checked baggage depends on the ticket class and the route. Please visit “Baggage Information” in our website for more information.